The Canadian launch of the 3G iPhone received international coverage due to consumer reaction to Rogers initial price plans. But having followed the story since last fall and, having interviewed the first two customers to buy the iPhone 3G at Rogers Toronto launch location, the real story is about how Rogers is learning that smartphones [...]
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RSS feed for this sectionToronto iPhone Launch Event: Elation and Disappointment
Last Friday morning, iPhone 3G launch day, I caught the earliest commuter train into Toronto and arrived at the Rogers “designated” Toronto iPhone launch store about 30 minutes before opening at 8 a.m. A lineup of about 150 to 200 potential customers (awaiting what turned out to be 100 units with a cap of 2 [...]
Score One for the Blogosphere – Immense PR Turmoil – Rogers Caves.
Or maybe this should be called: Steve Jobs Does Not Tolerate even the Contemplation of Failure. Last week I reported on Rogers’ announcement of new data plans for both the forthcoming iPhone (available in two days) and RIM’s Blackberry. In fact, I had immediately changed my Blackberry plan to a new one where the price [...]

Rogers Reveals Its New Service Plans for Blackberry and iPhone
Caveat: This post is mostly for the benefit of Canadians but then again if you’re outside Canada where unlimited data plans are the norm, count your blessings. These plans do have implications for mobile Skype usage costs, such as with iSkoot. Update: maybe it is international – the story has made CNN.com. Rogers takes major [...]
Squawk Box Discussion: Nokia and The Symbian Foundation
With the emergence of iPhone 3G and Blackberry Bold, certainly from a North American perspective, one has to wonder where Nokia is heading in the smartphone space. Certainly a clue evolved Tuesday when Nokia announced they were acquiring the remainder of Symbian they did not already own for $410 million along with a plan to [...]

Calliflower: Delivering A Complete Conference Call Participant Experience
CalliFlower: iotum rebrands its Free Conference Call service with a focus on a rich user experience not only for conference call moderators but also for participants. Value-add in the Web 2.0 world comes primarily through the user interface. There’s a plethora of great technology innovation happening out there. But it’s becoming acknowledged that ease of [...]

Talkster, Skype CallerID and Avoiding Those “Caller Pay” Mobile Charges
Use SkypeOut with Talkster to make SkypeOut calls to “Caller Pays” mobile phones at your “local” SkypeOut rates (= free, if on a Skype Unlimited plan). A couple of weeks ago I reported on how North Americans can make calls on SkypeOut and send their mobile phone number as their SkypeOut callerID. This has had [...]

Tungle – Taking Meeting Organization into the “Open”
New service provides format- and platform-agnostic meeting scheduling and co-ordination across the web. To date groupware’s ability to perform meeting scheduling and coordination was limited to within an enterprise’s groupware community of users — i.e. – the employees and perhaps closely connected business associates. And everyone had to be using a common calendaring system running [...]

A New Era Coming for Blackberry
With RIM’s annual WES event starting later today we started to see announcements Monday about a new Blackberry and a new VC fund for mobile applications. Blackberry Bold is definitely a major smartphone enhancement from the current Pearl, Curve and, most notably, 88×0 lines. Reading through the new specs, the Blackberry Bold addresses several issues [...]
OnState Announces Multi-Modal Solution for Technical Support
OnState has been the pioneer in providing full service call center solutions that not only employ Skype’s various conversation modes but also use Zimbra to offer a complete multi-modal Unified Communications suite that incorporates conversation recording and archiving, email management and call back capabilities. Call center agents can be contacted via live chat, free inbound [...]
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