One unique aspect of Skype is its very “fluid” or simple approach to adding a another contact to a Skype call to build a conference call. Select “Add a Caller”, select the contact to be added (or enter a phone number, if on SkypeOut), click “OK” and the caller is added. I find I am [...]
Skype’s Halina Mugame, editor of the Skype Developer Program newsletter and weblog, yesterday interviewed OnState CEO Pat Kelly and started her interview, “Less Mess with Unified Messaging“, by referencing Skype Journal’s recent post announcing OnState’s Unified Messaging offering. Questions included: Tell us more about this new product. In comparison with current OnState Call Center solution, [...]
OnState Communications have been evolving their Skype-based on-demand call center offering over the past year. Launched a year ago to provide basic voice contact, they added an “open” chat capability last summer. As a result call center agents could communicate with prospective or current customers via Skype, PSTN and/or chat sessions (and could escalate chat [...]
While this blog tends to focus on new developments and the role they can play in our future real time conversations, it sometimes pays to look back to see what has been accomplished. For 2007, these are, from my perspective, top ten accomplishments for the Skype ecosystem: 1. eBay CEO Meg Whitman states at an [...]
I just spent twenty minutes interviewing Lenn Pryor, Director of Skype’s Developer Platform Business Unit. Lenn joined Skype just over a year ago; that year has provided plenty of opportunity to not only to assess the potential but also to make the changes required to have a successful Developer Platform business. Skype Journal: Lenn, what [...]
At a session on business opportunities for the Skype API’s this afternoon. Charles Carleton, CEO of Jyve.com, gave a presentation on the recently launched Jyve Pro service. In the ensuing Q&A he commented on how his business relationship with Skyp. Key elements of Jyve Pro: Jyve Pro allows “experts” to charge for services delivered via [...]
eBay Live kicked off this morning with presentations by senior executives of eBay, PayPal and Skype. This is an event that focuses on the key role that developer partners play in the growth of the various eBay properties. A more complete report will follow shortly; however, a couple of points to quickly note: In his [...]
