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Skype for Salesforce: Evolution, Promotion and Initial Implementation

Skype for Salesforce: Evolution, Promotion and Initial Implementation

By on May 15, 2007

With the launch of Skype for Salesforce.com last week, I had the opportunity to talk with some of the people behind the launch and learn more about its evolution as a free Salesforce AppExchange offering. Scott Miller, Skype’s Director of Business Development, based in San Jose, pointed out that Skype initially partnered with Salesforce.com back [...]

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HighSpeedConferencing.com – When The Meeting Grows Beyond Ten

HighSpeedConferencing.com – When The Meeting Grows Beyond Ten

By on February 28, 2007

Skype 3.x allows conferencing for up to ten participants whether on Skype or SkypeOut; of course for SkypeOut participants there is the standard SkypeOut charge. Actually, you need one of the newer Intel Core 2 Duo processors to get to ten, otherwise the limit reduces to five. And you can set up conference calls directly [...]

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Call Center Infrastructure Disruption – A True Voice 2.0 Application Incorporating Skype

Call Center Infrastructure Disruption – A True Voice 2.0 Application Incorporating Skype

By on February 20, 2007

OnState’s Web-based ACD for Skype 3.0 Brings 20 Years of Enterprise Call Center Experience to the Small Medium Enterprise (SME) Market What changes to Call Center infrastructure and business model can be wrought if you combine A team with over 20 years experience as seasoned call center solution provider executives in the enterprise call center [...]

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