Salesforce.com has been an ongoing web application success story over the past few years. Securely accessing an individual enterprise’s customer database on-demand from the web and promoted largely through viral customer adoption, I have encountered many enterprises who have come to rely on Salesforce.com as their primary Customer Relationship Management (CRM) tool. It is a [...]
Archive | Skype For Business
RSS feed for this sectionUnyte Testing Beta of Enhanced Desktop Sharing Tool
On Wednesday Web Dialogs made available a beta version of its forthcoming enhanced desktop sharing tool for Skype: Unyte 2.5. The new features include: Unyte P2P viewer Enhanced image quality Remote assistance New integration options available in the Unyte API Most interesting is the P2P viewer which creates a direct connection between the host desktop [...]
Click to Call: What Does It Do For Closing Your Sales?
All versions of Skype for Windows 3.x have included an option to embed Click-to-Call within Internet Explorer; there is also a Skype Web Toolbar for Firefox that provides the same capability. Click-to-Call is a feature claimed by many products incorporating voice these days but how it is deployed and why it is available covers a [...]
Skype’s Prime Balancing Act
Lost in all the blog posts on Skype Prime amid the speculation about how it could be used for a wide range of knowledge exchange and services is the prospect for conflict between Skype and its Extras Gallery partners, BitWine and Jyve. But first to put the motivation for using these services in perspective, I [...]
HighSpeedConferencing.com – When The Meeting Grows Beyond Ten
Skype 3.x allows conferencing for up to ten participants whether on Skype or SkypeOut; of course for SkypeOut participants there is the standard SkypeOut charge. Actually, you need one of the newer Intel Core 2 Duo processors to get to ten, otherwise the limit reduces to five. And you can set up conference calls directly [...]
Call Center Infrastructure Disruption – A True Voice 2.0 Application Incorporating Skype
OnState’s Web-based ACD for Skype 3.0 Brings 20 Years of Enterprise Call Center Experience to the Small Medium Enterprise (SME) Market What changes to Call Center infrastructure and business model can be wrought if you combine A team with over 20 years experience as seasoned call center solution provider executives in the enterprise call center [...]
Skype for Business Building Momentum
I am constantly amazed at the number of businesses I encounter who have worked Skype into both their internal and external communications activity. Introducing any communications system into a business requires customization to incorporate the various tools into the business processes of the individual enterprise. Skype has recently upgraded its administrative tools for the Skype [...]
Mid-Week Update: Marketing Innovation; 25 Skype Tips and more….
Recall our “Note to Innovators: Market Thyself” post over the weekend triggered by Andy’s VoIP Watch post on Why Some Innovate and Die, discussing the importance of marketing considerations in building a business. Alec Saunders has responded with several low cost suggestions for doing market research that don’t involve hiring a Forrester or Gartner: Bottom [...]
Unyte – An Extras Gallery Success Story
Intuitive Desktop Sharing Application Brining in Over 5,000 Installs Daily WebDialogs has been offering beta versions of its Unyte desktop sharing application for Skype for over six months. However, with the release of Skype 3.0, Unyte has become one of the top downloads from the Extras Gallery resulting in over 5,000 installations daily. Simply doing [...]
Skype at CES 2007: Skype for Family Conversations
At Skype’s CES 2007 press conference this morning, there were three major announcements: Confirmation of the partnership with Nokia whereby the initial offering will result in Skype as the centerpiece for handling Internet-enabled conversations on the new Nokia N800 Internet Tablet. While the N800 is available today, the Skype participation will be an upgrade expected [...]
- Meeting our new granddaughter. (@ Mount Sinai Hospital w/ 2 others) http://t.co/kXp5uDdZ
- The Jim Courtney Daily is out! http://t.co/1syZJSWH
- The Jim Courtney Daily is out! http://t.co/1syZJSWH ▸ Top stories today via @HilzFuld
- The Jim Courtney Daily is out! http://t.co/1sz4ht5R
- The Jim Courtney Daily is out! http://t.co/1sz4ht5R ▸ Top stories today via @nhlhockeynews
- Busy holiday Saturday. Mets @ Jays at Rogers Centre. (@ Toronto Islands) [pic]: http://t.co/7EyaLNSX
