When I made those initial Skype for iPhone calls last weekend, not only did I gain a quick appreciation of the voice quality but I also realized that the forthcoming multi-tasking feature of iPhone OS4 could offer new possibilities. Yes, multi-tasking would facilitate Skype’s Instant Messaging in an “always-on” mode but there could also be [...]
Tag Archives | call center
OnState Builds Out Its Call Center Platform Adding Value Through IP-based Services
In two separate press releases over the past two days, OnState Communications has broadened the scope of its call center offering and made it more readily accessible to businesses without internal IT and communications support. In the first press release Monday, OnState announced the addition of the Yuuguu screen sharing service that provides call center [...]
Is OnState Delivering “The Call Center of the Future”?
In a story on VoIP Planet, Gerry Blackwell provides a case study of the implementation of OnState’s Virtual Call Center at CyberDefender Corp., an Internet security software and services firm. CyberDefender’s new director of customer service, Jose Martinez, investigated a few solutions, including traditional Panasonic and Nortel automatic call distribution (ACD) systems. But in the [...]
Skype for Business: Building a Case Study Repository
In a recent post, I provided some examples where Skype is being used by small businesses to build relationships with a worldwide supplier and customer base. In the same post I provided a couple of examples where current economic conditions are helping to stealth Skype into enterprises in the medium to large business category. Skype [...]
Stealthing Skype into Larger Businesses
Legion are the stories of small and medium businesses who are using Skype for their worldwide communications operations. Skype is the cornerstone for keeping Toronto-based b5media’s worldwide staff of bloggers, editors, developers and executives in touch via both informal and formal conversations. SeeWorthy gets an assist from Skype when communicating with their Taiwanese supplier (via [...]
OnState Upgrades On Demand Call Center and Virtual PBX
OnState Communications provides hosted communications services that allow any size of business to operate a call center or PBX with low cost worldwide access via Skype, Skype Online numbers or the PSTN, including toll-free and DID numbers. Low monthly fees and service charges (covering inbound numbers and outbound PSTN calling) along with zero capital expenditures [...]
eComm 2009: Sponsors Accelerating in a Depressed Economy
Last day to register today for Regular Pricing; Late pricing applies for registrations after Feb.17, 2009. Enter “one touch” for a 20% discount. Two weeks ago eComm 2009 organizer Lee Dryburgh observed that: With the heavy backdrop of economic doom and gloom everywhere I’d been finding it ever more strange that virtually every company I [...]
Skype Modifies Fair Usage Policy
When Skype’s Unlimited Calling Plans were modified last May, the only “Fair Usage” limitation was 10,000 minutes per month on any of the plans. Recently my attention was drawn to a modified Fair Usage policy. Primarily it would appear that the new Fair Usage policy would apply to businesses using SkypeOut for customer service and [...]
OnState Communications
OnState Communications hosts business communications services that facilitate customer relationship management and enterprise marketing activities. OnState Call Center for Skype allows even the smallest business to operate a call center with geographically disbursed agents. OnState Unified Communications provides complete business real time communications management by extending the call center back office functionality to include conversation [...]
OnState Announces Multi-Modal Solution for Technical Support
OnState has been the pioneer in providing full service call center solutions that not only employ Skype’s various conversation modes but also use Zimbra to offer a complete multi-modal Unified Communications suite that incorporates conversation recording and archiving, email management and call back capabilities. Call center agents can be contacted via live chat, free inbound [...]
- The Jim Courtney Daily is out! http://t.co/1sz4ht5R ▸ Top stories today via @jasonnazar @ccummins @itexpo
- Voice On The Web: @Skype 5.8 for Windows Released http://t.co/CV54pQO7 HD Video, Group Video Screen Share
- Skype 5.8 for Windows Released... http://t.co/CV54pQO7
- The Jim Courtney Daily is out! http://t.co/1sz4ht5R ▸ Top stories today via @wpfreelance
- “@asaunders: Seth's blog: Rightsizing your passion http://t.co/HZQZB0Jc”
- Voice On The Web: @Skype senses Halitosis? Hold your breath! http://t.co/rx1tIbqN thanks, @ambermac
