Tag Archives | Hosted service

HiDef Conferencing

By on January 29, 2008

HiDefConferencing provides business grade conference call services that can merge participants connecting via both Skype and PSTN connections into one common conference. To manage and archive calls, HiDefConferencing includes web-based controls, hand raising and call recording. While there is a Pay-As-You-Go plan, HiDef Conferencing features monthly subscriptions for 10, 25, 50, 100 and 500 participant [...]

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VAPPS

By on January 28, 2008

VAPPS hosts high quality voice conferencing services that allows small to medium businesses, as well as business networks, to cost effectively hold interactive business meetings, presentations and training sessions. VAPPS offers these services via its retail HighSpeedConferencing.com or under white label arrangements with providers of collaboration services. Session recording, a conference host management tool and [...]

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Evoca

By on January 23, 2008

Evoca provides the infrastructure required to record and playback user generated content on a website. Evoca Call Recorder provides hosted call recording of Skype conversations.

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OnState Launches “Total Solution” Offering for Customer Contact Center for Skype

OnState Launches “Total Solution” Offering for Customer Contact Center for Skype

By on January 10, 2008

OnState Communications have been evolving their Skype-based on-demand call center offering over the past year. Launched a year ago to provide basic voice contact, they added an “open” chat capability last summer. As a result call center agents could communicate with prospective or current customers via Skype, PSTN and/or chat sessions (and could escalate chat [...]

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The “No Hardware” Movement Continues: SightSpeed Offers Video Communications Services for Business

By on November 12, 2007

A major trend in the late 1990′s was the emergence of enterprise grade Customer Relationship Management offerings that not only required IT support but also significant investments in server hardware and business process engineering. However, 1999 saw the launch of a different scenario for CRM, namely a hosted service, Salesforce.com, where even the smallest business [...]

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Call Center Infrastructure Disruption – A True Voice 2.0 Application Incorporating Skype

Call Center Infrastructure Disruption – A True Voice 2.0 Application Incorporating Skype

By on February 20, 2007

OnState’s Web-based ACD for Skype 3.0 Brings 20 Years of Enterprise Call Center Experience to the Small Medium Enterprise (SME) Market What changes to Call Center infrastructure and business model can be wrought if you combine A team with over 20 years experience as seasoned call center solution provider executives in the enterprise call center [...]

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