In a story on VoIP Planet, Gerry Blackwell provides a case study of the implementation of OnState’s Virtual Call Center at CyberDefender Corp., an Internet security software and services firm. CyberDefender’s new director of customer service, Jose Martinez, investigated a few solutions, including traditional Panasonic and Nortel automatic call distribution (ACD) systems. But in the [...]
Tag Archives | IM applications
Is OnState Delivering “The Call Center of the Future”?
Read full story · 2715Comments { 2 }http%3A%2F%2Fwww.voiceontheweb.biz%2Fskype-world%2Fskype-ecosystem%2Fskype-partner-solutions%2Fis-onstate-delivering-%25e2%2580%259cthe-call-center-of-the-future%25e2%2580%259d%2FIs+OnState+Delivering+%E2%80%9CThe+Call+Center+of+the+Future%E2%80%9D%3F2009-05-29+02%3A39%3A51Jim+Courtneyhttp%3A%2F%2Fvoiceontheweb.biz%2F%3Fp%3D2715
Voxeo Becomes a Conversation Platform Company: Announcing Developer Support for IM Applications
Voxeo has as its tagline “the fastest growing voice platform company”; however, with today’s acquisition of IMified, “the world’s largest hosted instant messaging application development and deployment platform”, Voxeo has become a more encompassing, “fastest growing” conversation platform company. Complementing Voxeo’s widely respected provisioning and support of hosted voice applications, this acquisition recognizes the increasing [...]
Read full story · 2702Comments { 2 }http%3A%2F%2Fwww.voiceontheweb.biz%2Fip-based-communications%2Fconversation-providers%2Fvoxeo-becomes-a-conversation-platform-company-announcing-developer-support-for-im-applications%2FVoxeo+Becomes+a+Conversation+Platform+Company%3A+Announcing+Developer+Support+for+IM+Applications2009-05-27+20%3A54%3A58Jim+Courtneyhttp%3A%2F%2Fvoiceontheweb.biz%2F%3Fp%3D2702
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Skype Reference Guide
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