Over the past three weeks I have had the opportunity to attend the Skype sessions at the eBay-Skype Developers Conference, to meet with and/or interview several Skype Software Business Solution Partners (product reviews forthcoming), and to spend a day at eBay Live – especially in the exhibit area. Out in the blogosphere, especially via posts [...]
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Skype Sightings at eBay Live
An undercurrent of Skype awareness around eBay Live’s opening day I remained in Boston for the first day of eBay Live – eBay’s annual event for its infrastructure players and Resellers – and found evidence of Skype awareness in various ways: The Cheerleader: a Skype Partner exhibits on the eBay Live show floor The User: [...]
Skype is a “Webware 100″ Communications Candidate
Webware is a c|net website that talks about “cool web apps for everyone”. Recent posts include review of Netscape’s Social Browser, an Adobie Acrobat update for Vista compatibility as well as a remote printing feature and Sclipo, another potential player in the Skype Prime space. Industry veteran journalist Rafe Needleman is the Chief Blogger. “In [...]
OnState Converts Skype IM Client into a Chat Center Agent
Over the past few years Live Chat, along with Click-to-Call, have become common tools embedded in marketing and e-commerce websites. To be effective the chat or voice session has to assume site visitors have no other tools beyond the browser to act as a chat client or voice device. Live Person has become one of [...]
Call Center Infrastructure Disruption – A True Voice 2.0 Application Incorporating Skype
OnState’s Web-based ACD for Skype 3.0 Brings 20 Years of Enterprise Call Center Experience to the Small Medium Enterprise (SME) Market What changes to Call Center infrastructure and business model can be wrought if you combine A team with over 20 years experience as seasoned call center solution provider executives in the enterprise call center [...]
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