At last month’s CES I had the opportunity to meet with Skype CEO Josh Silverman and discuss various Skype issues that have arisen over the past year as well as where Skype is headed as a privately owned company. At the time I thought this would result in a normal text-based blog post outlining some [...]
Tag Archives | Pat Kelly
OnState Builds Out Its Call Center Platform Adding Value Through IP-based Services
In two separate press releases over the past two days, OnState Communications has broadened the scope of its call center offering and made it more readily accessible to businesses without internal IT and communications support. In the first press release Monday, OnState announced the addition of the Yuuguu screen sharing service that provides call center [...]
Is OnState Delivering “The Call Center of the Future”?
In a story on VoIP Planet, Gerry Blackwell provides a case study of the implementation of OnState’s Virtual Call Center at CyberDefender Corp., an Internet security software and services firm. CyberDefender’s new director of customer service, Jose Martinez, investigated a few solutions, including traditional Panasonic and Nortel automatic call distribution (ACD) systems. But in the [...]
Stealthing Skype into Larger Businesses
Legion are the stories of small and medium businesses who are using Skype for their worldwide communications operations. Skype is the cornerstone for keeping Toronto-based b5media’s worldwide staff of bloggers, editors, developers and executives in touch via both informal and formal conversations. SeeWorthy gets an assist from Skype when communicating with their Taiwanese supplier (via [...]
OnState Upgrades On Demand Call Center and Virtual PBX
OnState Communications provides hosted communications services that allow any size of business to operate a call center or PBX with low cost worldwide access via Skype, Skype Online numbers or the PSTN, including toll-free and DID numbers. Low monthly fees and service charges (covering inbound numbers and outbound PSTN calling) along with zero capital expenditures [...]
OnState Virtual PBX: Taking On and Managing All Callers
OnState’s Virtual PBX incorporates Skype as a contributor to lower cost, yet more productive, small business communications management activities. A mainstay for communications in any office with at least a few employees is the need to accept incoming calls, determine who is calling, what is their general need and getting the call to the right [...]
OnState Announces Multi-Modal Solution for Technical Support
OnState has been the pioneer in providing full service call center solutions that not only employ Skype’s various conversation modes but also use Zimbra to offer a complete multi-modal Unified Communications suite that incorporates conversation recording and archiving, email management and call back capabilities. Call center agents can be contacted via live chat, free inbound [...]
OnState Adds Toll Free Service to Launch and Build Customer Relationships
Previous posts have discussed OnState’s Call Center for Skype and its ability to manage customer enquiries by voice and/or chat. A conversation is launched via a website with three options (Skype, Callback and Chat) or via a SkypeIn number (where available). This week OnState added to their portfolio of communications options with the availability of [...]
- The Jim Courtney Daily is out! http://t.co/1sz4ht5R ▸ Top stories today via @jasonnazar @ccummins @itexpo
- Voice On The Web: @Skype 5.8 for Windows Released http://t.co/CV54pQO7 HD Video, Group Video Screen Share
- Skype 5.8 for Windows Released... http://t.co/CV54pQO7
- The Jim Courtney Daily is out! http://t.co/1sz4ht5R ▸ Top stories today via @wpfreelance
- “@asaunders: Seth's blog: Rightsizing your passion http://t.co/HZQZB0Jc”
- Voice On The Web: @Skype senses Halitosis? Hold your breath! http://t.co/rx1tIbqN thanks, @ambermac
