Tag Archives | platform pbx

Skype for SIP: First Anniversary and The Partner Ecosystem Expands

By on March 23, 2010

Since the initial announcement of Skype for SIP a year ago today, with the goal of integrating some elements of Skype’s infrastructure into legacy PBX systems that support SIP, Skype has been expanding its partner base as well as incorporating its deployment into the Skype for Business program. To repeat: the purpose and goals of [...]

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FREETALK Connect Alliance: Partners for Enhancing the Platform

FREETALK Connect Alliance: Partners for Enhancing the Platform

By on January 25, 2010

While the FREETALK Connect all encompassing PBX announced at IT Expo last Wednesday changes the economics of small business communications, it also provides a platform around which third party applications can readily be built and integrated. Thursday saw the announcement of the FREETALK Connect Alliance, comprising thirteen charter members plus FREETALK that covers applications from [...]

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FREETALK Connect: Liberating Small Business from the Telco Oligopoly

FREETALK Connect: Liberating Small Business from the Telco Oligopoly

By on January 20, 2010

Pardon my exuberance but I am about to write about a product that I have been beta testing for the past few months. Seven months ago I knew very little about small business PBX’s other than to know they had big $$$ signs associated with their operation. Back in 1992 my employer of the day [...]

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Skype for Asterisk Release Marries Skype Calling into Popular Asterisk PBX Platform

By on September 1, 2009

This morning Skype and Digium announced the release of Skype for Asterisk, an Asterisk platform channel driver that allows businesses using Asterisk to incorporate Skype into their calling options. Since first announcing the Skype for Asterisk beta program last fall, over the past eleven months the beta program has gradually expanded its scope to a [...]

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Is OnState Delivering “The Call Center of the Future”?

Is OnState Delivering “The Call Center of the Future”?

By on May 28, 2009

In a story on VoIP Planet, Gerry Blackwell provides a case study of the implementation of OnState’s Virtual Call Center at CyberDefender Corp., an Internet security software and services firm. CyberDefender’s new director of customer service, Jose Martinez, investigated a few solutions, including traditional Panasonic and Nortel automatic call distribution (ACD) systems. But in the [...]

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