Tag Archives | Presence

Bria iPad Edition: Putting an IP Phone on the iPad

By on June 10, 2011

CounterPath has long been known for its SIP softphone clients, Xlite and Bria. Xlite is a free PC-based softphone client which provides basic voice calling and instant messaging features. Bria is their full-feature business grade offering which: Provides access to an IP-based telephone system or service from a PC (Windows, Mac and Linux), iPhone or [...]

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Skype mobile on Verizon Launch: It’s About the User Experience

By on March 23, 2010

A month ago at Mobile World Congress, Skype and Verizon stole the spotlight by announcing Verizon’s forthcoming Skype mobile service. This afternoon at CTIA in Las Vegas, Verizon and Skype announced that the service will launch in two days on Thursday, March 25 (think Christmas in March). If there was one overriding theme that came [...]

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Skype for Mobile – Now Focusing on a True Skype User Experience

Skype for Mobile – Now Focusing on a True Skype User Experience

By on February 26, 2010

During my recent interview with Russ Shaw, Skype’s VP and GM for Mobile, he emphasized Skype’s focus on having a true Skype user experience when it comes to supporting Skype on mobile devices. What is meant by a “true Skype user experience” on a mobile device? Some examples, based largely on my own experience with [...]

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Skype over Verizon: Skype Becomes a Marketing Weapon in the Carrier Arsenal – Initial Analysis

By on February 17, 2010

Yesterday’s announcement that Skype will become available as a supported service on Verizon Wireless has to have sent a tsunami through the wireless operator world. To review the offering: A Skype client will be included on nine models of BlackBerry and Android smartphones in late March; current customers with these devices will be able to [...]

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Skype over Verizon: Skype Becomes a Marketing Weapon in the Wireless Carrier Arsenal – The Prelude

By on February 16, 2010

Full disclosure: This post was prepared prior to today’s press conference using information that was publicly available prior to the conference. In the second post I’ll discuss the service as announced at CES today. When you can advertise “Free phone calling internationally”, they will come! In the CES interview with Skype CEO Josh Silverman, Josh [...]

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Jaanus Kase: On Google Wave and the Evolution of Skype Chat

Jaanus Kase: On Google Wave and the Evolution of Skype Chat

By on November 27, 2009

Jaanus Kase, pictured right at eBay Developer Conference 2006, was a member of the Talinn-based Skype engineering team at the time, back in 2004, when Skype decided that they needed to create a unique Skype chat user experience. He subsequently become Skype’s most public face through his Skype blogging activity but left Skype in the [...]

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Skype for iPhone: Now Legally Available for Canadians

By on September 9, 2009

Canadian iPhone and iPod Touch users will be able to celebrate all 9’s day (today is 09-09-09) by participating in Skype conversations from their iPhone. At 12:01 a.m. the Canadian Apple App store will be making Skype for iPhone available. Breaking news (12:04 a.m. Sept. 9): I have just successfully downloaded Skype for iPhone from [...]

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Is OnState Delivering “The Call Center of the Future”?

Is OnState Delivering “The Call Center of the Future”?

By on May 28, 2009

In a story on VoIP Planet, Gerry Blackwell provides a case study of the implementation of OnState’s Virtual Call Center at CyberDefender Corp., an Internet security software and services firm. CyberDefender’s new director of customer service, Jose Martinez, investigated a few solutions, including traditional Panasonic and Nortel automatic call distribution (ACD) systems. But in the [...]

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Stealthing Skype into Larger Businesses

By on May 7, 2009

Legion are the stories of small and medium businesses who are using Skype for their worldwide communications operations. Skype is the cornerstone for keeping Toronto-based  b5media’s worldwide staff of bloggers, editors, developers and executives in touch via both informal and formal conversations. SeeWorthy gets an assist from Skype when communicating with their Taiwanese supplier (via [...]

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