Tag Archives | Unified Communications

CounterPath Bria: PC and iPhone Softphones for the Enterprise

By on June 22, 2010

For the past few years I have been aware of another company, aside from Skype, that develops communications software in the form of SIP-based softphones: CounterPath, working out of Vancouver, B.C. I have always been a bit frustrated by SIP-based connectivity – my one learning across several attempts over the years to configure SIP-based softphones [...]

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FREETALK Connect: Liberating Small Business from the Telco Oligopoly

FREETALK Connect: Liberating Small Business from the Telco Oligopoly

By on January 20, 2010

Pardon my exuberance but I am about to write about a product that I have been beta testing for the past few months. Seven months ago I knew very little about small business PBX’s other than to know they had big $$$ signs associated with their operation. Back in 1992 my employer of the day [...]

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Business Long Distance: Death By a Million PBX’s, Part II

Business Long Distance: Death By a Million PBX’s, Part II

By on December 3, 2009

Skype launches an Open Beta phase for its Skype for SIP service. Over 10,000 businesses worldwide have lined up to join the program. Over the past eight months, Skype has been running a closed Skype for SIP beta program. A couple of PBX vendor agreements have been signed while Skype personnel have been having discussions [...]

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Skype for SIP: Getting Legitimization, Endorsement and Traction

Skype for SIP: Getting Legitimization, Endorsement and Traction

By on September 23, 2009

Over the past two weeks we have started to see signs of a transition period for Skype’s developer support activities. Yes, Skype Extras is dead; however the current Skype API’s remain supported. Jonathan Christensen gave Michael Arrington at TechCrunch some hints of forthcoming developer support activity.  Skype for Asterisk was launched three weeks ago. All [...]

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Is OnState Delivering “The Call Center of the Future”?

Is OnState Delivering “The Call Center of the Future”?

By on May 28, 2009

In a story on VoIP Planet, Gerry Blackwell provides a case study of the implementation of OnState’s Virtual Call Center at CyberDefender Corp., an Internet security software and services firm. CyberDefender’s new director of customer service, Jose Martinez, investigated a few solutions, including traditional Panasonic and Nortel automatic call distribution (ACD) systems. But in the [...]

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Stealthing Skype into Larger Businesses

By on May 7, 2009

Legion are the stories of small and medium businesses who are using Skype for their worldwide communications operations. Skype is the cornerstone for keeping Toronto-based  b5media’s worldwide staff of bloggers, editors, developers and executives in touch via both informal and formal conversations. SeeWorthy gets an assist from Skype when communicating with their Taiwanese supplier (via [...]

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New GIPS Customer Exemplifies The Voice Engine Market Opportunity

By on April 18, 2009

As the supplier of a key element in delivering voice-enabled solutions, Global IP Solutions’ activities provide a window into the world of voice- and video-enabled applications and IP-based communications beyond the Skype ecosystem. The GIPS Voice Engine contains API’s that allow a service provider or application publisher to readily incorporate robust, reliable, high quality voice [...]

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Business Long Distance: Death by 1,000,000 PBX’s

Business Long Distance: Death by 1,000,000 PBX’s

By on March 23, 2009

Skype announces launch of a beta version of Skype for SIP, connecting IP-PBX’s to the Skype cloud. Dan York, while a keen supporter of Skype, has been campaigning for a Skype to SIP interconnect on his Disruptive Telephony blog. In a post last fall, “Skype and SIP – the two sides of the issue raised [...]

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Voxeo: A Textbook Case for Voice 2.0 and Telecom Partnering

By on August 25, 2008

When fellow blogger Dan York joined Voxeo Corporation last October, very few of us in the IP-based communications blogging space had heard of this rapidly growing service provider. Over the next few months, sometimes with Dan’s assistance, Voxeo has become a familiar name identified with a self-financed startup, a profitable business and a very large [...]

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