OnState Upgrades On Demand Call Center and Virtual PBX

OnState Communications provides hosted communications services that allow any size of business to operate a call center or PBX with low cost worldwide access via Skype, Skype Online numbers or the PSTN, including toll-free and DID numbers. Low monthly fees and service charges (covering inbound numbers and outbound PSTN calling) along with zero capital expenditures are the selling points that have driven evaluation and adoption across a range of businesses.

onstatemobile.240pxDuring early May OnState will be upgrading their services to add:

  • a “My Account” dashboard that tracks credits and charges for services such as toll-free numbers and SkypeOut charges in real time
  • OnState Mobile allows employees to use their mobile phones (such as iPhone and BlackBerry) to participate as part of a call center operation, either directly receiving customer calls, transferring to another employee in the company, or acting as a secondary support resource to a business’s core sales and support teams
  • Warm Transfer and Conferencing for OnState Anywhere — A warm transfer allows an agent to speak with a new caller before transferring the original caller to provide a better calling experience.
  • Outbound calling with Caller ID in OnState Anywhere. Enables calling from any device (Skype, SIP soft phone, etc) with a unique Caller ID displayed to your customers.
  • Support for SIP Phones. While most calls are handled via softphones, such as the Skype client, OnState services now support selected Polycomm and Grandstream SIP phone sets.
  • Several other service tweeks and modifications; check out the OnState blog post for the details.

OnState will be upgrading services to all their current clients over the first ten days of May. As with many other players in the economically challenged Voice 2.0 world, I confirmed in a recent interview with OnState CEO Pat Kelly that they are finding increasing demand in the small-to-medium business market for their SaaS-based services. The key selling point remains offering a disruptively cost effective way to communicate across an enterprise ecosystem comprising employees, customers and suppliers.

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About Jim Courtney

Bringing over thirty years' experience in the sales, marketing and management of cutting edge technology businesses.

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