Tag Archives | Skype For Business

Another Skype Partner Acquired: VAPPS Goes to Citrix

We have often reported on HiDef Conferencing as a leader in high quality voice conferencing. It’s a service built around servers that specialize in connecting up to 500 conferencing participants from either the PSTN or Skype, and managing the call participants’ level of participation. Should a participant be connected by Skype, they will hear all […]

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Will “Free” Remain a Key Feature of VoIP Services?

A little sanity moving into the blogosphere? Local blogging colleague Mark Evans1, in a post earlier today, “The Wonderful World of Web 2.0 Whining”, comments on the demands for seven nines reliability and unlimited support from “free” services: It’s bad enough no one wants to pay for anything, but the expectations placed on free services […]

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OnState Launches “Total Solution” Offering for Customer Contact Center for Skype

OnState Communications have been evolving their Skype-based on-demand call center offering over the past year. Launched a year ago to provide basic voice contact, they added an “open” chat capability last summer. As a result call center agents could communicate with prospective or current customers via Skype, PSTN and/or chat sessions (and could escalate chat […]

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Skype for SalesForce Launched

Salesforce.com has been an ongoing web application success story over the past few years. Securely accessing an individual enterprise’s customer database on-demand from the web and promoted largely through viral customer adoption, I have encountered many enterprises who have come to rely on Salesforce.com as their primary Customer Relationship Management (CRM) tool. It is a […]

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Call Center Infrastructure Disruption – A True Voice 2.0 Application Incorporating Skype

OnState’s Web-based ACD for Skype 3.0 Brings 20 Years of Enterprise Call Center Experience to the Small Medium Enterprise (SME) Market What changes to Call Center infrastructure and business model can be wrought if you combine A team with over 20 years experience as seasoned call center solution provider executives in the enterprise call center […]

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Skype for Business Building Momentum

I am constantly amazed at the number of businesses I encounter who have worked Skype into both their internal and external communications activity. Introducing any communications system into a business requires customization to incorporate the various tools into the business processes of the individual enterprise. Skype has recently upgraded its administrative tools for the Skype […]

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Skylook 2 – Building Business Processes Around Skype

Last weekend Netralia launched Version 2 of Skylook – a tool that links Skype to that ubiquitous contact management and email tool, Outlook 2000/XP/2003, and extends facets of the Skype experience to your mobile phone. In an interview with Jeremy Hague, Skylook’s CEO, I learned that Skylook is rapidly becoming a key business tool for […]

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